PURCHASE ORDERS Click ORDER ONLINE on the navigation bar for a convenient electronic
DISTRIBUTORS & DEALERS If purchasing for resale, documented certification is required prior to
PROPER FULLFILLMENT To have your order correctly processed, it is important that you provide all requested
information. Please type the catalog number, product description, unit, (each unless noted otherwise) and quantity requested.
will confirm receipt of your order, including all costs and ship date, via
e-mail, fax or telephone.
Orders may also be placed by telephone to 315-449-3034, by fax to 315-449-1800 or postal mail.
purchase order value, domestic and export, $50.00. Payment must be in U.S. funds. No C.O.D. We accept prepayment by check,
American Express, Discover, MasterCard and VISA. For net 30 terms on an approved open account, references are required from
three current suppliers.
CREDIT CARD PAYMENT For American Express, Discover, MasterCard and VISA, please fax the order to 315-449-1800
or call 315-449-3034. Please include account number, account issuer, name on account, mailing address,
expiration date and security code.
Purchases from outside the USA or Canada require prepayment by check, or American Express, Discover,
MasterCard, VISA, or bank transfer, or an irrevocable letter of credit and customs broker name, address, telephone number
and e-mail address. Foreign orders should be sent via fax to 00+1+315-449-1800 or telephone to 00+1+315-449-3034
a pro forma invoice including shipping charges, please provide the complete address for where the order is to be delivered
and preference for shipment; UPS, DHL, FedEx, U.S. Postal Service or other.
PRICES Posted prices are subject to change with billing at prices in effect on the date order
is received. We will notify you of any changes prior to processing your order.
SUBSTITUTIONS To expedite shipment
when an item ordered is out of stock, discontinued or no longer available from the manufacturer, a suitable substitute will
be suggested. Non-Stock Items Requisitions for items that are not part of our standard inventory, custom made items and certain
machinery replacement parts may require prepayment. Purchase orders for non-stock items may not be cancelled. Non-stock items
may not be returned, unless defective.
DELIVERY SHIPPING POINT All orders are shipped FOB from our warehouse or manufacturer’s location.
Orders are routinely shipped via United Parcel Service - Ground (surface transportation). UPS expedited service may be requested
or shipment via the US Postal Service. Note that Priority Mail service is available only within the US and Canada. If you
have another preference, please inform us. The carrier’s posted fee will be added to your invoice.
routinely insure all parcels.
QUOTATIONS Requests for price quotations will be provided in writing and are valid for 30 days unless
GUARANTEE All products are covered by the manufacturer’s warranty. All services are fully guaranteed
by John A. Eberly, Inc. Claims for defective products should be made in writing.
DISCLAIMER John A. Eberly, Inc.
assumes no liability for any unauthorized modifications, repairs, installation, maintenance, storage, improper use or neglect,
for either its own products or those of the manufacturers it represents.
RETURNED ITEMS & ADJUSTMENTS
All sales are final. Should circumstances require that merchandise be returned for adjustment, authorization is required within
10 days of receipt. Please retain the packing list included with the order and contact us for shipping instructions. All items
described as “closeout” or “used”, are not returnable unless proved defective. Goods returned will
be inspected and tested and when warranted, a refund, credit or exchange will be provided. Orders returned because we erred,
will receive an appropriate credit or allowance. Please ship freight prepaid.
CUTLERY MAINTENANCE & REPAIR
SERVICE Any scissors, shears or knives to be sharpened or reconditioned, or repair service on electric shears, should be shipped
prepaid to 136 Beattie Street, Syracuse NY 13224. Please include a service order describing the repair requested. Labor rate
for electric shears service is $40.00 per hour. A written cost estimate for replacement components and service will be provided
LIABILITY John A. Eberly, Inc. is not responsible for any shortages, damage, loss or delay beyond
its reasonable control.
DISCREPANCIES Please inspect your order when it is received and review item(s) requested with the
description on the enclosed packing list. Any shortage, duplication, incorrect item or other discrepancy must be reported
to us within five days of receipt.
DAMAGED & MISSING MERCHANDISE In the event a shipping carton is broken and merchandise is damaged
or missing, the shipment should be refused on the basis of visual inspection.
SHIPMENTS Title to all merchandise purchased passes to the customer upon delivery to carrier at shipping point. If delivery
is not made within a reasonable period after the order is consigned to the carrier, please contact us. The shipment will be
traced, a claim may be filed and a replacement order processed. When the carrier’s investigation determines liability,
account settlement will be resolved.